All the products in this webshop are handmade in Astiatehdas in Finland. Production has many stages and takes a lot of handwork. The work shows in the items as small variations in the shape and decoration giving charm and handmade character to the pieces.
After placing your order you are directed to website for payments. The products in stock will normally be dispatched in 2-5 days from your order. If the products are out of stock it will take 4-6 weeks to make your order ready to shipping. I will send you an email confirmation about the estimated shipping time.
Prices in the webshop are stated in euro (EUR) and include finnish VAT 24%. Prices don't include the shipping costs. Customers from non-EU countries are responsible for any possible import customs and taxes.
The payment methods in Astiatehdas webshop are VISA and MasterCard.
SHIPPING AND DELIVERY TIME
We ship internationally. The shipping costs are determined by the weight of your order and destination. You will see the shipping costs in the shopping cart before making the payment. Orders are sent via Finnish Post Office. Astiatehdas cannot be held responsible for missing packages. The products in stock will normally be dispatched in 2-5 days from your order. If the despatch time is longer than normally, we will inform about it in our website. If the products are out of stock it will take 4-6 weeks to make your order ready to shipping. I will send you an email confirmation about the estimated shipping time.
REVOCATION AND RETURN
If you wish to return your purchase you can do so within 14 days of receiving your order. The products must be in original condition, not used. The original invoice should be with. Return shipping is paid by the customer. Before sending any returns, please contact us by email: for more information. Astiatehdas will not compensate for lost packages. If you receive a wrong or a fault product, we will compensate you for the delivery costs. Please note that you must document the broken products after opening the package.
PRIVACY AND SECURITY
Customer information is only used in order process and delivery of goods to the right address. I don`t give your information to any third part.
LAW AND JURIDISCATION
Finnish law will be applied to all disputes related to Astiatehdas webshop.